We’re committed to offering our wholesale customers the best quality dried flowers and dried petals. If you are not happy with the quality of the product you’ve received or have received the wrong items, then we can offer a full refund or exchange. This is on the basis that the items returned have been unused, are in their original condition and fit for resale.
We offer UK customers a 28-day period of you receiving your items for a return, whilst this period is extended to 38 days for international customers. Extended periods can be discussed for international customers if items are held up in transit.
Any cost of returning unwanted items is to be paid by the customer, except if the item is faulty. We recommend to all customers returning items to use a signed or tracked service (either by Royal Mail or your own trusted courier), as we will be unable to refund any items that are not received. To make your return or refund as quick as possible, make sure to get in touch with your account manager first, and also add a note in the parcel with your details and your request.
We are happy to exchange products, but we will not do the exchange until the item is back at LSF. Get in contact if your exchange is urgent and then we can discuss other alternatives.
Please get in contact with us on 07494857521 or [email protected] if you wish to return your items.