All orders are hand-picked and packed by us to order and customers will be notified once their goods have been dispatched.
Delivery upgrades are available upon request, but at an additional charge.
We offer a range of delivery services via our trusty Royal Mail and Parcel Force couriers. All prices are dependent on order quantity and shipping weight:
Standard Delivery (3-5 working days)
Next Working Day, by 12pm (Order by midday Mon-Fri)
Parcel Force 48 (3 working days)
Next Working Day Delivery, by 12pm PM AM (Order by midday Mon-Fri for AM delivery)
Next Working Day Delivery, by 6pm- PF 24 (Order by midday Mon-Fri)
Important UK Notice: All UK Next Working Day deliveries need to be made before midday (12pm) Monday -Friday to be delivered next day.
Rest of the World Delivery (7-10 working days)
European Delivery (7-10 working days)
Important International Notice: Custom and import restrictions are always changing, so we insist that all overseas customers check what can and can’t be sent into their country. We can do our best to help, but we cannot be held accountable for any products stopped by customers and we will not offer a refund.
We cannot be held responsible for any additional costs/charges made by a country’s custom rule and regulations. However, if more information or a letter of proof is needed to help you retrieve your parcel from customs then we are happy to provide.
If you are not happy with the quality of the product or have received the wrong items, then we can offer a full refund or exchange. This is on the basis that the items returned have been unused, are in their original condition and fit for resale. We offer UK customers a 28-day period of you receiving your items for a return, whilst International 38 days. Extended periods can be discussed for international customers if items are held up in transit.
Any cost of returning unwanted items is to be paid by the customer, except if the item is faulty. We recommend to all customers returning items to use a signed or tracked service, as we will be unable to refund any items that are not received.
We are happy to exchange products, but we will not do the exchange until the item is back at LSF. Get in contact if your exchange is urgent and then we can discuss other alternatives.
Please get in contact with us on 07494857521 or [email protected] if you wish to return your items.
We have a number of payment options available: Mastercard/VISA, and payment via BACS upon request.
If your business is making smaller orders and want quick delivery, we recommend paying via the normal payment system at the checkout. Customers wanting to pay by BACS needs to be discussed with us beforehand.
Do you have to applying for an account to be able to purchase?
Yes, you will need to apply for an account with us if you are looking to purchase wholesale. Once applied, we shall review your business details and if approved we will be in touch with your login information.
How to store the products?
All dried and preserved products have a long shelf and do not go off easily. The only product to be careful of are the Rose Petals, which last around 3-6 months if stored correctly. We recommend to our customers to store all products away from damp conditions and direct sunlight to keep the best quality.