Advice


Delivery Information

All orders are hand-picked and packed by us to order and customers will be notified once their goods have been dispatched. We offer a range of delivery services via Royal Mail and Parcel Force couriers. All prices are dependent on order quantity and shipping weight.

Delivery upgrades are available upon request, but at an additional charge.

UK Delivery

Important UK Notice: All UK Next Working Day deliveries need to be made before midday (12pm) Monday – Friday to be delivered next working day. If ordered on a Friday, the next working day is Monday.

International Delivery

Important International Notice: Custom and import restrictions are always changing, so we insist that all overseas customers check what can and can’t be sent into their country. We can do our best to help, but we cannot be held accountable for any products stopped by customs and we will not be able to offer a refund on any items that are subject to VAT, customs duties and clearance/handling fees.

We cannot be held responsible for any additional costs/charges made by a country’s custom rule and regulations. However, if more information or a letter of proof is needed to help you retrieve your parcel from customs then we are happy to provide.

Returns & Refunds

If you are not happy with the quality of the product or have received the wrong items, then we can offer a full refund or exchange. This is on the basis that the items returned have been unused, are in their original condition and fit for resale. We offer UK customers a 28-day period of you receiving your items for a return, whilst this period is extended to 38 days for international customers. Extended periods can be discussed for international customers if items are held up in transit.

Any cost of returning unwanted items is to be paid by the customer, except if the item is faulty. We recommend to all customers returning items to use a signed or tracked service, as we will be unable to refund any items that are not received.

We are happy to exchange products, but we will not do the exchange until the item is back at LSF. Get in contact if your exchange is urgent and then we can discuss other alternatives.

Please get in contact with us on 07494857521 or [email protected] if you wish to return your items.

Payment Options

We have a number of payment options available: Mastercard/VISA via our safe and secure website, alternatively payment can be made via BACS upon request.

If your business is making smaller orders and want quick delivery, we recommend paying via the normal payment system at the checkout. Customers wanting to pay by BACS need to be discussed with us beforehand.

Other Questions

Do you have to applying for an account to be able to purchase?

Yes, you will need to apply for an account with us if you are looking to purchase wholesale. Once applied, we shall review your business details and if approved we will provide you with login information for you to easily order online.

Can I order online?

Once you’re account request has been approved you can login to the website and order as often as you need. This is the quickest route from ordering to delivery.

How to store the products?

All dried and preserved products have a long shelf as they don’t contain moisture. The only product to be mindful with is our Rose Petals, which last around 3-6 months if stored correctly. We recommend storing all products away from damp, moist conditions and direct sunlight to keep the best quality.

Do you measure petals in weight or volume?

As we offer a range of different flower petals, their weight varies dramatically from type of petal, so we measure petals by volume to keep prices consistent and relative to their value.

If you’ve got any questions please do not hesitate to get in touch.

Behind the Scenes