Frequently Asked Questions

Do you have to applying for an account to be able to purchase?

Yes, you will need to apply for an account with us if you are looking to purchase wholesale. Once applied, we shall review your business details and if approved we will provide you with login information for you to easily order online.

Can I order online?

Once you’re account request has been approved you can login to the website and order as often as you need. This is the quickest route from ordering to delivery.

Do you have a minimum order value?

Our minimum order value is £100+VAT

How to store the products?

Most of our dried and preserved products have a long shelf as they don’t contain moisture. When stored away from heat, moisture and direct light we would expect them to keep their colour and shape for 12-18 months. Some products can last years.

Our freeze dried rose petals keep their shape and colour for 3-6 months when stored correctly.

We recommend storing all products away from damp, moist conditions and direct sunlight to keep the best quality.

Do you measure petals in weight or volume?

As we offer a range of different flower petals, their weight varies dramatically from type of petal, so we measure petals by volume to keep prices consistent and relative to their value.

Is there variation due to your products being natural?

As with all natural products there is variation across different growing seasons and conditions. For details of our conditions of natural products please click here.

If you’ve got any questions please do not hesitate to get in touch.

Delivery Information

All orders are hand-picked and packed by us to order and customers will be notified once their goods have been dispatched. We offer a range of delivery services via Royal Mail and Parcel Force couriers. All prices are dependent on order quantity and shipping weight.

UK Delivery

  • Free UK Delivery on orders over £500

Small Parcels

  • Standard Delivery (3-5 working days)
  • Next Working Day by 1pm (Order by 10am Mon-Fri)

Large Parcels

  • Parcel Force 48 (3 working days)
  • Next Working Day Delivery by 1pm PF AM (Order by 10am Mon-Fri)
  • Next Working Day Delivery by 6pm- PF 24 (Order by 10am Mon-Fri)

Important UK Notice: All UK Next Working Day deliveries need to be made before 10am Monday – Friday to be delivered next working day. If ordered on a Friday, the next working day is Monday.

International Delivery

Please contact the team for details on our international delivery options, so we are able to provide an accurate delivery quote.

We are not able to ship our dried flowers or bouquets outside of Europe.

Important International Notice: Custom and import restrictions are always changing, so we insist that all overseas customers check what can and can’t be sent into their country. We can do our best to help, but we cannot be held accountable for any products stopped by customs and we will not be able to offer a refund on any items that are subject to VAT, customs duties and clearance/handling fees.

We cannot be held responsible for any additional costs/charges made by a country’s custom rule and regulations. However, if more information or a letter of proof is needed to help you retrieve your parcel from customs then we are happy to provide.

Petals to Australia – Due to legislation in July 2022 each shipment made to Australia requires a phytosanitary certificate. Enquire via email for more details if you require shipping to Australia.

Returns & Refunds

If you are not happy with the quality of the product or have received the wrong items, then we can offer a full refund or exchange. This is on the basis that the items returned have been unused, are in their original condition and fit for resale. We offer UK customers a 28-day period of you receiving your items for a return, whilst this period is extended to 38 days for international customers. Extended periods can be discussed for international customers if items are held up in transit.

Any cost of returning unwanted items is to be paid by the customer, except if the item is faulty. We recommend to all customers returning items to use a signed or tracked service, as we will be unable to refund any items that are not received.

We are happy to exchange products, but we will not do the exchange until the item is back at LSF. Get in contact if your exchange is urgent and then we can discuss other alternatives.

Please get in contact with us on 07494857521 or [email protected] if you wish to return your items.

Payment Options

We have a number of payment options available: Mastercard/VISA via our safe and secure website, alternatively payment can be made via BACS upon request.

If your business is making smaller orders and want quick delivery, we recommend paying via the normal payment system at the checkout. Customers wanting to pay by BACS need to be discussed with us beforehand.


Behind the Scenes